Privacy Policy

MOAM Logistics (“MOAM”, “we”, “us” or “our”) provides cargo, courier and warehousing services in Afghanistan. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to:

• the MOAM mobile application for Android and iOS;
• our website moamlogistics.com and the services offered through it; and
• any related booking, tracking and delivery services.

By creating an account or using our app, website or services, you agree to the practices described in this policy.

• Account information. Your full name, phone number and password when you register; your email address if you choose to provide it.
• Identity verification. If you apply for certain roles (for example cargo or carrier services), we may ask you to photograph a government-issued identity document (such as a Tazkira) using your device camera so we can verify your identity.
• Profile details. An optional profile picture and other details you add to your profile.
• Shipment and booking details. Sender and receiver names and phone numbers, pickup and delivery addresses, city and branch selections, and parcel details such as type, weight, quantity, declared value and any payment-on-delivery amounts.
• Communications. Messages, questions and feedback you send to our support team.

• Device and app data. Device model, operating system version, app version, language settings and a push notification token that lets us deliver shipment updates to your device.
• Usage and analytics data. We use Google Firebase Analytics in our app, and Google Analytics and Microsoft Clarity on our website, to understand how our services are used (for example screens viewed, features used, session and interaction data) so we can improve them.
• Crash and diagnostics data. We use Firebase Crashlytics to collect crash reports and diagnostic information when the app malfunctions.
• Log and connection data. IP address, request timestamps and similar technical logs; cookies and local storage on our website (for example to keep you signed in).

The MOAM app may request the following device permissions:

• Camera — to photograph a government ID for identity verification and to capture parcel-related photos.
• Photos / media — to let you choose a profile picture.
• Notifications — to send you booking confirmations and delivery status updates.

Current versions of the app do not collect your precise GPS location and do not access your contact list — pickup and delivery addresses are entered manually. You can revoke any permission at any time in your device settings; features that rely on that permission may stop working, but the rest of the app will continue to function.

• To create and manage your account and authenticate you.
• To process bookings, pick-ups and deliveries, and to share shipment status and real-time tracking updates.
• To verify your identity where a role requires it.
• To send service notifications, such as booking confirmations and delivery updates.
• To respond to your requests and provide customer support.
• To analyse usage, fix crashes and improve our app, website and services.
• To detect, prevent and investigate fraud, abuse and security incidents.
• To comply with applicable laws and enforce our terms.

We do not sell your personal information. We share it only:

• To fulfil deliveries. Drivers, couriers, branch staff and delivery agents receive the shipment details they need to perform a pickup or delivery (such as names, phone numbers and addresses of the sender and receiver).
• With logistics partners. When your shipment is carried or processed by a partner network, we share the information needed to complete that shipment.
• With service providers. Providers that process data on our behalf, including Google (Firebase Analytics, Crashlytics and Cloud Messaging; Google Analytics) and Microsoft (Clarity). Their use of data is governed by their own privacy policies.
• For legal reasons. When required by law, legal process or to protect the rights, safety and property of MOAM, our users or the public.
• Business transfers. If MOAM is involved in a merger, acquisition or asset sale, your information may be transferred as part of that transaction.

We keep your information for as long as your account is active and as needed to provide our services. We retain shipment and transaction records for longer periods where necessary for accounting, dispute resolution or legal obligations. When information is no longer needed, we delete it or anonymise it.

You may request deletion of your account and associated personal data at any time by contacting us at info@moamlogistics.com (or by phone at +93 711 995 232). We will delete or anonymise your personal information, except where we are legally required to retain certain records.

We use administrative, technical and organisational safeguards designed to protect your information, including access controls and restricted access to personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work continuously to protect your information.

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, please contact us and we will delete it.

Some of our service providers (such as Google and Microsoft) process data on servers located outside Afghanistan. Where that happens, the data is handled under those providers’ safeguards and privacy policies.

Our app and website rely on the following third-party services, each with its own privacy policy:

• Google Firebase (Analytics, Crashlytics, Cloud Messaging) — firebase.google.com/support/privacy
• Google Analytics — policies.google.com/privacy
• Microsoft Clarity — privacy.microsoft.com/privacystatement

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the “Last updated” date above. Significant changes may also be announced in the app or on our website.

If you have questions about this Privacy Policy or how we handle your information, contact us:

• Email: info@moamlogistics.com
• Phone: +93 711 995 232
• Website: moamlogistics.com